Frequently Asked Questions

• What is Digital Original?

  Digital Original is an art-tech company that has created an innovative solution for everyone working with digital art — Art Management System (AMS). Through AMS, DigitalOriginal empowers artists, galleries, institutions, and collectors to launch their own digital art storefronts for free, enabling them to mint and sell digital works with instant payouts in USDC. Built for artists, photographers, curators, and galleries, storefronts require no coding skills or subscription fees.

  Digital Original exists to bring clarity, legitimacy, and freedom to the digital art market. We believe artists and institutions should have the same control and recognition in the digital world as they do in the physical one. By combining cutting-edge tech with real-world art standards, we’re creating a new default for digital ownership.

• Who can set up a storefront and sell digital art?

  Anyone working with digital art can set up a storefront and sell through AMS by Digital Original, including:

  • Artists
  • Photographers
  • Galleries 
  • Agencies
  • Collectors 
  • Curators 

  No coding skills or subscription fees are required — simply create an account, complete your profile, upload your artworks, and start selling.

• How to set up a storefront?

  To set up your own storefront, visit the Digital Original website and click the “Create Your Store” button. Then:

  1. Select your role: Artist, Photographer, Gallery, Agency, Curator, or Collector.
  2. Fill in all required fields, including your storefront name and personal details.
  3. Enter your email and create a password. 
  4. Review our Privacy Policy, Terms and Conditions, and Terms of Service.
  5. Click “Create Account”. 

  That’s it — you’re now part of the digital art market, ready to showcase and sell your work with complete freedom!

• Do I need a crypto wallet for selling artworks through a storefront?

  Yes, you need a crypto wallet to sell artworks on a Digital Original storefront.

  The main function of using a crypto wallet is to securely store, send, and receive cryptocurrencies or tokens. It serves as a digital repository that provides access to the user's cryptocurrency assets on the blockchain. 

  With a crypto wallet, you can manage these assets, make transactions, and monitor your balances. Additionally, crypto wallets provide a level of security and control over your digital assets, allowing you to protect your funds from unauthorized access or loss

  If you don’t have one yet, Digital Original supports popular wallets like MetaMask and offers guidance on how to set one.

• Which wallet is best to choose?

  Choosing the most suitable wallet depends on your needs. For cryptocurrencies, options such as Ledger Nano S and MetaMask provide a high level of security and convenience for storage and operations with tokens. Consider factors such as security, ease of use, and the availability of Ethereum network support with the ERC-20 standard to work with our platform.

• How do I set up a crypto wallet compatible with the Ethereum network?

  • Pick a Wallet: Use an ERC-20 compatible wallet like MetaMask or Trust Wallet.
  • Download & Set Up: Install the wallet app, create a new wallet, and set a strong password.
  • Save Recovery Phrase: Write down the 12-24 word seed phrase—don’t save it online.
  • Fund with ETH and USDC: Use the wallet’s “Receive” function to transfer these tokens (ETH is needed for transaction fees).
  • Add ERC-20 Tokens: Use “Add Token” if a specific token doesn’t automatically appear.

  That’s it! Now you’re ready to send and receive ERC-20 tokens. 

  For more detailed information, please refer to our PDF guide.

• How to connect a crypto wallet to my storefront?

  To have the ability to sell digital art assets and receive payments, you need to connect a crypto wallet to your storefront. Here are the steps you should follow:

  1. Log in to your account 
  2. Open the “Storefront Settings” page.
  3. Find the “Connect crypto wallet” section. 
  4. Click the “Connect Wallet” button. 
  5. Choose a crypto wallet (Remember: you should have an Ethereum wallet (ERC-20 compatible), for example,
  6. Authorize in your wallet. 
  7. After successfully linking your crypto wallet, it's important to save your credentials in our system to enable payment acceptance for your sales. Click the “Save Wallet” button and confirm the action in your wallet.

  That’s it. Now your wallet is connected to the Digital Original system, and you can make sales and receive payments.

  If you don’t have a crypto wallet, you need to create one. 

  1. Pick a Wallet: Use an ERC-20 compatible wallet like
  2. Download & Set Up: Install the wallet app on your PC or Mobile, create a new wallet, and set a strong password.
  3. Save Recovery Phrase: Write down the 12-24 word seed phrase—don’t save it online.

  If you encounter any issues with connecting or creating a crypto wallet, please contact our technical support team at [email protected].

  For more detailed information, please refer to our PDF guide.

• How can I resolve issues connecting to my crypto wallet?

  Experiencing difficulties connecting to your crypto wallet can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue:

  • Check your internet connection. Ensure that you have a stable and reliable internet connection. Sometimes, poor connectivity can prevent your wallet from properly connecting to the network.
  • Verify wallet compatibility. Make sure that your wallet is compatible with the Ethereum Network ERC-20 m or service you're trying to connect to. Not all wallets support every cryptocurrency or platform.
  • Update your wallet software. Ensure that you’re using the latest version of your wallet software. Developers often release updates to address bugs and improve compatibility.
  • Reset your connection. Sometimes, simply disconnecting and reconnecting your wallet can resolve connectivity issues. Close the wallet application or browser tab, wait a few moments, and then try reconnecting.
  • Contact customer support. If you've tried all the above steps and are still unable to connect to your wallet, contact the customer support team of your wallet provider or the platform you're trying to access. They may be able to provide further assistance or insight into the issue.

  By following these steps, you should be able to diagnose and resolve most connectivity issues with your crypto wallet.

• Why is the NFT format used for selling digital artworks?

  NFT (Non-Fungible Token) format has become popular for selling digital artworks for several reasons:

  1. Uniqueness
  Each NFT is unique, allowing artists to create unique digital artworks and provide them with unique identifiers. This enables creating value based on the uniqueness and rarity of the artwork.

  2. Authentication and ownership
  NFTs use blockchain technology to confirm the authenticity and ownership of the digital asset. This ensures that the buyer is acquiring the original work, not a copy.

  3. Transparency and immutability
  Blockchain provides transparency and immutability of transactions, meaning the ownership history of each artwork is stored and accessible worldwide. This helps establish the true value of the artwork.

  4. Convenience and accessibility
  Selling NFTs can be done online and does not require intermediaries or middlemen. This makes the buying and selling process more convenient and accessible to artists and collectors worldwide.

  5. Opportunities for artists
  NFTs offer artists new opportunities to monetize their creativity. They can earn income from selling their digital artworks and even earn commissions from subsequent resales.

  Overall, the NFT format provides a unique combination of uniqueness, authenticity, transparency, and accessibility, making it an attractive tool for selling artworks in digital.